AA Hardware provides manufacturer warranty for any faulty products we sell. If you wish to make a warranty claim, please complete the form below.

Note that our product is required to be installed by a licensed professional such as a licensed carpenter, locksmith or plumber. If our product is installed by an unlicensed person, we may not be able to honour your warranty claim.

Before filling out the form below. Please download and read our Return Policy and Limited Product Warranty policy.

I consent that this warranty request is in accord with the warrant terms and conditions as set out by Australian Architectural Hardware.
I agree that the goods with issues may need to be returned to Australian Architectural Hardware for examination before any replacement or spare parts will be considered.
I understand that Australian Architectural Hardware warranty relates solely to the replacement or repair of the product only and does not  cover any other cost e.g site inspection, labour, loss time, freight, servicing, demurrage etc.

Important notes:

1. All the fields on the below forms are mandatory and to be completed in full. Incomplete forms will be rejected.
2. Proof of purchase must be supplied.
3. Images and videos displaying the faults must be supplied.